国家税务总局关于加强税法宣传、密切与社会各界沟通的通知
国家税务总局
国家税务总局
关于加强税法宣传、密切与社会各界沟通的通知
国税函[2009]211号
各省、自治区、直辖市和计划单列市国家税务局、地方税务局：
受国际金融危机影响，我国税收工作面临的形势十分严峻。税务机关一方面要认真落实好中央出台的结构性减税政策，以保持国民经济平稳较快发展；另一方面要大力推进依法治税，加强税收征管，保持税收收入持续增长，以满足各级政府履行职能的需要。为此，各级税务机关要认真落实《2009年全国税收工作要点》（国税发〔2009〕1号）所列各项工作，并在落实过程中有针对性地开展宣传工作，加强沟通与交流，以赢得社会各界对税收工作的了解、理解、支持与配合。现就有关问题通知如下：
一、深入开展面向纳税人的税法宣传。各地要以税收宣传月为契机，紧紧围绕“税收•发展•民生”的主题，采取适合不同纳税人特点的宣传方式，广泛宣传税收法律法规、税收政策、管理规定和办税流程。要按照建立服务型政府的要求，不断改进和创新纳税服务的内容和手段，大力加强纳税咨询辅导，探索提供个性化纳税服务。同时，要以方便纳税和降低纳税人负担为目标，优化工作流程，简并要求纳税人报送的报表资料。要努力通过税法宣传、咨询辅导和方便快捷的办税服务，促进纳税人税法遵从度的进一步提高。
二、加强与社会各界的沟通与交流。各地要结合深入学习实践科学发展观活动，切实做好与社会各界的沟通与交流。主动向有关部门、社会团体以及行业协会介绍税收工作所面临的形势和任务，听取有关各方对税收工作的意见与建议，取得社会各界对税收工作的理解和支持，为税收工作的开展营造良好的环境。
三、自觉接受各级人大和政协的监督。各级人大和政协对政府和政府部门的工作实行监督是法制社会和民主政治的重要体现。税务机关作为主管税收征收管理工作的政府职能部门，承担着执行税法和确保税收立法目标充分实现的重要职能，其各项工作必须自觉置于各级人大和政协的监督之下。各级税务机关要主动向本级人大和政协汇报有关工作。在日常工作中，要建立面向人大代表和政协委员的走访和座谈等活动机制，加强与他们的沟通与联系，虚心听取人大代表和政协委员对税收各项工作的意见与建议，切实加以改进。
国家税务总局
二○○九年四月二十四日
公民电话记录隐私权保护的研究——美国北卡罗莱纳州相关立法引发的思考
王硕 郭春枝（助）
【摘要】随着手机等通讯工具的广泛使用，侵犯公民电话记录隐私权的行为层出不穷，如何有效保护公民的相关权益，成为当前法律建设面临的难题之一。本文拟从分析美国北卡罗莱纳州在保护公民电话记录隐私权的相关立法，联系实际，提出相应的解决措施。
【关键词】电话记录；隐私权；调查取证
一、美国北卡罗莱纳州关于电话记录隐私权保护的相关立法
North CarolinaArticle .Telephone Records Privacy Protection Act
.§ 14 113.30. Definitions.The following definitions apply in this Article:
1．Caller identification record. ? A record collected and retained by or on behalf of a customer utilizing caller identification or similar technology that is delivered electronically to the recipient of a telephone call simultaneously with the reception of the telephone call and that indicates the telephone number from which the telephone call was initiated or similar information regarding the telephone call.
2．Customer. ? A person or the legal guardian of a person or a representative of a business to whom a telephone service provider provides telephone service to a number subscribed or listed in the name of the person or business.
3．Person. ? An individual, business association, partnership, limited partnership, corporation, limited liability company, or other legal entity.
4．Telephone record. ? A record in written, electronic, or oral form, except a caller identification record, Directory Assistance information, and subscriber list information, that is created by a telephone service provider and that contains any of the following information with respect to a customer: a. Telephone numbers that have been dialed by the customer. b. Telephone numbers that pertain to calls made to the customer. c. The time when calls were made by the customer or to the customer. d. The duration of calls made by the customer or to the customer. e. The charges applied to calls, if any.
5．Telephone service. ? The conveyance of two way communication in analog, digital, or other form by any medium, including wire, cable, fiber optics, cellular, broadband personal communications services, or other wireless technologies, satellite, microwave, or at any frequency over any part of the electromagnetic spectrum. The term also includes the conveyance of voice communication over the Internet and telephone relay service.
6． Telephone service provider. ? A person who provides telephone service to a customer without regard to the form of technology used, including traditional wire line or cable communications service; cellular, broadband PCS, or other wireless communications service; microwave, satellite, or other terrestrial communications service; or voice over Internet communications service。
北卡罗莱纳州：电话记录隐私权保护法
§ 14 113.30. 定义。下列定义适用于本条文：
1.主叫识别记录。通过收集和保留呼叫者识别器或以电子形式等相似技术传递给客户的电话，同时接受电话，并显示来电号码或与来电电话相关的一些信息而形成的记录。
2.客户——个人或法定监护人，或者为电话服务供应商对以个人或商业名义署名商业提供电话服务的商业机构进行代表。
3.个人——个人，商业协会，合伙，有限合伙公司，有限责任公司或其他法律实体
4.电话记录——记录形式包括书面、电子、口头等形式。记录内容除了来电者身份记 录外，还包括目录帮助信息，用户列表信息。用户列表信息又包括电话服务供应商创建的和与客户相关的下列信息：(1) 客户已拔的电话号码；(2)客户自己的号码；(3)客户拨打电话或接受电话的时间点；(4)客户拨出或接收电话的通话时长；(5) 如果属于收费电话，还包括电话费用项目。
5.电话服务——模拟双向沟通的运输，数字运输，或以电线、电缆、光纤、移动电话、宽带个人通信服务为媒介的运输，以及以卫星、微波和在任何频率的任何部分的电磁频谱的无线技术为媒介的运输。此处的电话服务还包括运输工具的语音通信互联网和电话中断服务。
6.电话服务供应商——以各种技术形式提供电话服务的传统的有线或有线通信服务，蜂窝电话，宽带电脑，或其他无线通信服务;微波，卫星，或其他地面通信服务;或互联网语音通讯服务。
§ 14 113.31. Prohibition of falsely obtaining, selling, or soliciting telephone records.
1.No person shall obtain, or attempt to obtain, by any means, whether electronically, in writing, or in oral form, with or without consideration, a telephone record that pertains to a customer who is a resident of this State without the customer's consent by doing any of the following:(1) Making a false statement or representation to an agent, representative, or employee of a telephone service provider.(2)Making a false statement or representation to a customer of a telephone service provider.(3)Knowingly providing to a telephone service provider a document that is fraudulent, that has been lost or stolen, or that has been obtained by fraud, or that contains a false, fictitious, or fraudulent statement or representation.(4)Accessing customer accounts of a telephone service provider via the Internet without prior authorization from the customer to whom the telephone records relate.
2. No person shall knowingly purchase, receive, or solicit another to purchase or receive a telephone record that pertains to a customer without the prior authorization of that customer, or if the purchaser or receiver knows or has reason to know that the record has been obtained fraudulently.
3. No person shall sell or offer to sell a telephone record that was obtained without the customer's prior consent, or if the person knows or has reason to know that the telephone record was obtained fraudulently.
§ 14 113.31. 禁止虚假获得，出售，或寻求电话记录。
1.任何人不得获取或试图以电子、书面、口头形式通过如下方式获取电话记录，而不论电话记录涉及到的客户是否居住在本国以及是否得到了客户的同意：（1）对代表人、代理人或电话服务供应商的雇员作虚假陈述或代表；（2）对电话服务供应商的客户作虚假陈述或代表；（3）明知提供给电话服务供应商的文件是伪造的，已丢失的或被盗的，或以欺诈手段获得的，或载有虚假的、虚构的、欺骗性的陈述或代表；（4）未经事先授权，电话服务供应商通过因特网访问客户账户的电话记录，获得与该电话记录相关人员的信息。
2.明知电话记录未经客户事先授权，知道或有理由知道记录是以欺诈手段获得的而予以购买、接受、索取。
3.任何人未经客户事先授权不得售卖或出售电话记录，或者购买者、接受者知道或有理由知道记录是以欺诈手段取得的。
§ 14 113.32. Exceptions.
1.The provisions of G.S. 14 113.31 shall not apply to any of the following:
(1)Any lawfully authorized investigative, protective, or intelligence activity of a law enforcement agency in connection with the official duties of the law enforcement agency.
(2)A disclosure by a telephone service provider if the telephone service provider reasonably believes the disclosure is necessary to: (i) provide telephone service to a customer, including sharing telephone records with one of the provider's affiliates or (ii) protect an individual or service provider from fraudulent, abusive, or unlawful use of telephone service or a telephone record.
(3)A disclosure by a telephone service provider to the National Center for Missing and Exploited Children.
(4)A disclosure by a telephone service provider that is authorized by State or federal law or regulation.
(5)A disclosure by a telephone service provider to a governmental entity if the provider reasonably believes there is an emergency involving immediate danger of death or serious physical injury.
(6)Testing of a telephone service provider's security procedures or systems for maintaining the confidentiality of customers' telephone records.
2.Nothing in this Article shall be construed to expand the obligation or duty of a telephone service provider to maintain the confidentiality of telephone records beyond the requirements of this Article or federal law or regulation. Any telephone service provider or agent, employee, or representative of a telephone service provider who reasonably and in good faith discloses telephone records shall not be criminally or civilly liable if the disclosure is later determined to be in violation of this Article.
§ 14 113.32. 例外
1. § 14 113.31中所列情形不适用于下列事项。（1）任何合法授权的调查、保护，以及执法机构的情报活动与公务活动。（2）电话服务供应商基于以下情况合理地认为披露是必要的而进行的披露行为：i 为客户提供电话服务包括与供应商的分支机构分享电话记录；ii防止个人或服务商被欺诈，以及滥用或非法使用电话服务或电话记录。（3）电话服务供应商披露美国失踪和被剥削的儿童。（4）电话服务供应商的披露行为是得到国家、联邦法律法规授权的。（5）电话服务供应商合理第认为有死亡的危险或严重的身体伤害等紧急情况而对政府实体所作的披露。（6）为维护客户电话记录的机密性而进行的电话服务供应商的安全程序以及系统的测试。
